GCX-WFM LATEST EXAM TEST | GCX-WFM CERTIFICATION COST

GCX-WFM Latest Exam Test | GCX-WFM Certification Cost

GCX-WFM Latest Exam Test | GCX-WFM Certification Cost

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Tags: GCX-WFM Latest Exam Test, GCX-WFM Certification Cost, Latest GCX-WFM Dumps Ppt, GCX-WFM Relevant Exam Dumps, Original GCX-WFM Questions

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Genesys GCX-WFM Certification Cost - Latest GCX-WFM Dumps Ppt

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

  • A. Approve the request and adjust forecast data
  • B. Automatically apply adherence penalties
  • C. Assign the request to the agent's supervisor for review
  • D. Deny the request and provide feedback on availability

Answer: D


NEW QUESTION # 75
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

  • A. Agent pay rates
  • B. Start and end times
  • C. Required activities
  • D. Agent skill level

Answer: B,C


NEW QUESTION # 76
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

  • A. Define the maximum work hours for agents
  • B. Monitor call quality
  • C. Assign phone numbers to agents
  • D. Create schedules

Answer: A,D


NEW QUESTION # 77
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

  • A. Ensure activities align with business needs
  • B. Add an approval signature
  • C. Verify agent login times
  • D. Check for scheduling conflicts

Answer: A,D


NEW QUESTION # 78
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

  • A. Create
  • B. Generate
  • C. Modify
  • D. Add

Answer: B


NEW QUESTION # 79
......

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